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Privacy policy

DATA PROTECTION 

From 25th May 2018 all businesses large and small are required to be GDPR (General Data Protection Regulation) compliant.

Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely.

Waxandmelt is the data controller of the data you provide.

The only information we hold on you electronically is the information you physically enter when you place an order via our website. This data is accessed via our computer system which is secure with account password protected. 

You can request to see any of this information at any point and if you so wish have the right to request for this account information to be deleted. You can do this by contacting sales@waxandmelt.co.uk.

In order for you to receive your goods Waxandmelt works with a number of delivery partners. We only pass limited information to them in order to ensure delivery of your items.

None of your personal information is stored in any other format than your website orders. The website has an SSL certificate to enhance the security of any sensitive information and everyone who has access to your information has appropriate and robust internet security and passwords to access this. 

We hold no information on your payment details as that is all done through paypal which is also used to complete credit and debit card payments or direct payment with your card provider

Also any previous Facebook messages you may have sent to us containing personal details (names, email addresses, postal addresses, payment information etc), will be deleted for your data protection. This means that if you’ve ordered from us before, or sent conversations about an order you may wish to place in the future, we may need reminding of the finer details!

YOUR RIGHTS 

You are entitled to request the following from Waxandmelt (these are called your Data Subject Rights and there is more information on these on the Information Commissioners website www.ico.org.uk)

  • Right of access –to request access to your personal information and information about how we process it
  • Right to rectification –to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
  • Right to erasure (also known as the Right to be Forgotten) – to have your personal information erased. Contact 07740364352
  • Right to restriction of processing – to restrict processing of your personal information
  • Right to data portability - to electronically move, copy or transfer your personal information in a standard form
  • Right to object - to object to processing of your personal information
  • Rights with regards to automated individual decision making, including profiling –rights relating to automated decision making, including profiling

If you have any general questions about your rights or want to exercise your rights please contact sales@waxandmelt.co.uk.

You have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live or where your legal rights have been infringed. The contact details for the Information Commissioner’s Office (ICO), the data protection regulator in the UK, are available on the ICO website www.ico.org.uk where your personal information has or is being used in a way that you believe does not comply with data, however, we encourage you to contact us before making any complaint and we