We are currently experiencing a high volume of orders, please allow 3-4 WORKING DAYS for despatch.

Welcome to Waxandmelt which is located at: 12 Priory Road, Wollaston, Northants. NN29 7PW.  

These Terms and Conditions outline the rules and regulations for the use of Waxandmelt's Website.  By accessing this website you are accepting the Terms and Conditions in full and therefore request that you do not continue to use Waxandmelt's website if you do not accept all of the Terms and Conditions stated on this page.

The following terminology applies to these Terms and Conditions: “Consumer”, “You” and “Your” refers to you, the person accessing this website and accepting Waxandmelt’s Terms and Conditions. “The Company”, “We”, “Our” and “Us”, refers to our company Waxandmelt.  

Unless otherwise stated, Waxandmelt and/or it’s licensors own the intellectual property rights for all material on Waxandmelt.  All intellectual property rights are reserved. You may view and/or print pages from https://waxandmelt.co.uk for your own personal use subject to restrictions set in these terms and conditions. You must not; republish material from https://waxandmelt.co.uk, sell, rent or sub-license material from https://waxandmelt.co.uk, reproduce, duplicate or copy material from https://waxandmelt.co.uk, redistribute content from Waxandmelt (unless content is specifically made for redistribution), hyperlink to any of the content on the Waxandmelt website.  All content on the website is the property of Waxandmelt and should in no way be copied, altered or used by any other individual.

Waxandmelt reserve the right to amend their Terms and Conditions at any time they feel it is deemed necessary without prior warning.  Whilst we endeavour to ensure that the information on this website is correct in terms of products, descriptions and prices, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

All prices quoted for each individual product are inclusive of VAT, however where delivery is required for our products extra charges will be applied at the checkout part of the order process.

Under the Consumer Contract Regulations, all consumers have an unconditional right enabling them to cancel an order within 14 caldenar days.  

If a consumer wishes to cancel their order prior to the goods being despatched a request must be sent to waxandmelt@sky.com.  If the    goods have already been paid for a full refund will be issued against the original payment method within 2 working days, including postage    costs which may have been incurred. 

If a consumer wishes to return their order once the products have been despatched , as per the Consumer Contract Regulations, the buyer must inform Waxandmelt of their request to waxandmelt@sky.com within 14 calendar days of receiving the goods.  Unless a product is    faulty / defective, Waxandmelt will only accept products for return if they are returned in an ‘unused’, ‘resellable’  condition.  A full refund  of the original purchase price of the product (excluding the postage charges) will be issued within 14 days of receiving the goods back.  Where a consumer changes their mind they are fully responsible for all postage charges relating to returning the product.  Waxandmelt will not be held liable for any goods that may get lost in transit and we therefore highly recommended that a proof of posting and/or recorded delivery service is used in order to help protect themselves. 

If a consumer receives an order which is defective or incorrect they must inform Waxandmelt at  waxndmelt@sky.com within 48 hours of receiving their order.  Once Waxandmelt are in receipt of the defective item, either replacement goods will be issued or if required a full refund will be issued of the original purchase price of the product (including postage costs).  Postal charges for returning the goods will also be refunded as long as we receive a valid receipt as proof for the charges incurred. With regards to electrical products, Waxandmelt take no responsibility for defective electrical products after a 30 day period from the date of purchase.  It is the purchasers full responsibility to contact the manufacturer direct with any defects that may occur. 

Waxandmelt are not liable for any goods which may get lost or damaged whilst in transit.  All our packages are securely packed and wrapped to ensure whilst in transit damage does not occur and we have a rigorous process in place in ensure that all orders and products are thoroughly checked prior to leaving our premises.  Once an order leaves our premises it becomes the responsibility of the carrier, therefore any lost parcels or damaged items must be claimed for through the relevant carriers compensation process.  Waxandmelt will assist the consumer in this process as far as providing them with the relevant proof of posting documentation, along with the correct proof of value of the goods but it is the consumers full responsibility to reclaim any monies outstanding and not the responsibility of Waxandmelt. 

DATA PROTECTION 

From 25th May 2018 all businesses large and small are required to be GDPR (General Data Protection Regulation) compliant.

Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely.

Waxandmelt is the data controller of the data you provide.

The only information we hold on you electronically is the information you physically enter when you place an order via our website or on our account software Quickbooks which I am (Sue Day) the only person with access to. This data is accessed via my laptop which is all secure with account password protected.

You can request to see any of this information at any point and if you so wish have the right to request for this account information to be deleted. You can do this by contacting myself (Sue Day).

Once your order is complete (this includes voided orders) a paper copy is filed with my accounts and stored in line with company regulations. Any orders that are misprinted are shredded.

In order for you to receive your goods Waxandmelt works with a number of delivery partners. We only pass limited information to them in order to ensure delivery of your items.

None of your personal information is stored in any other format than your website orders or accounts history on QuickBooks (such as spreadsheets) 

The website has an SSL certificate to enhance the security of any sensitive information and everyone who has access to your information has appropriate and robust internet security and passwords to access this.

We hold no information on your payment details as that is all done through paypal which is also used to complete credit and debit card payments.

Also any previous Facebook messages you may have sent to us containing personal details (names, email addresses, postal addresses, payment information etc), will be deleted for your data protection. This means that if you’ve ordered from us before, or sent conversations about an order you may wish to place in the future, we may need reminding of the finer details!

YOUR RIGHTS 

You are entitled to request the following from Waxandmelt (these are called your Data Subject Rights and there is more information on these on the Information Commissioners website www.ico.org.uk)

  • Right of access –to request access to your personal information and information about how we process it
  • Right to rectification –to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
  • Right to erasure (also known as the Right to be Forgotten) – to have your personal information erased. Contact 07740364352
  • Right to restriction of processing – to restrict processing of your personal information
  • Right to data portability - to electronically move, copy or transfer your personal information in a standard form
  • Right to object - to object to processing of your personal information
  • Rights with regards to automated individual decision making, including profiling –rights relating to automated decision making, including profiling

If you have any general questions about your rights or want to exercise your rights please contact waxandmelt@sky.com

You have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live or where your legal rights have been infringed. The contact details for the Information Commissioner’s Office (ICO), the data protection regulator in the UK, are available on the ICO website www.ico.org.uk where your personal information has or is being used in a way that you believe does not comply with data, however, we encourage you to contact us before making any complaint and we will seek to resolve any issues or concerns you may have.

Should you require any further information regarding our business please do not hesitate to contact us at waxandmelt@sky.com.